betus Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how betus ("betus," "we," "us," or "our"), the operator of the online gaming platform at betus.asia, collects, uses, stores, and discloses personal information about individuals ("you," "your," or "Player") who access or use the betus platform, including its website, mobile applications, and all associated services.

betus is committed to protecting the privacy of all Filipino players and users of the platform. We process personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC").

This Policy applies to all personal data collected through the betus platform, whether provided directly by you during registration, collected automatically through your use of the platform, or obtained from third-party sources in connection with your account. Please read this Policy carefully and in conjunction with the betus Terms & Conditions, which are incorporated herein by reference.

2. Personal Data We Collect

2.1 Information You Provide Directly

When you register for a betus account, make a deposit, request a withdrawal, contact our support team, or otherwise interact with the platform, we may collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., Philippine passport number, driver's licence number, SSS/UMID number).
• Contact Data: Residential address (including city, province, and postal code), email address, and Philippine mobile number.
• Financial Data: Payment method details, including GCash account numbers, PayMaya account details, bank account information (BPI, BDO, Metrobank), and card details (Visa, Mastercard) as required for deposit and withdrawal processing.
• Account Data: Username, encrypted password, account preferences, communication preferences, and responsible gaming settings.
• Verification Data: Copies of government-issued identification documents, proof of address documents, and proof of payment method submitted for KYC verification purposes.
• Communications Data: Records of your correspondence with the betus support team, including live chat transcripts and email exchanges.

2.2 Information Collected Automatically

When you access and use the betus platform, we automatically collect certain technical and behavioural data, including:

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, betting history, session duration, click patterns, and navigation paths within the platform.
• Location Data: General geographic location derived from your IP address. betus does not collect precise GPS location data.
• Cookie and Tracking Data: Data collected through cookies, web beacons, and similar technologies as described in Section 7 of this Policy.

3. How We Collect Your Data

betus collects personal data through the following means:

• Direct Interactions: Data you provide when completing the registration form, submitting KYC documents, making deposits or withdrawals, setting account preferences, or contacting our support team.
• Automated Technologies: Data collected automatically through cookies, server logs, and analytics tools when you access and navigate the betus platform.
• Third-Party Sources: Data received from payment processors (such as GCash, PayMaya, and banking partners) in connection with transaction processing; data from identity verification service providers used for KYC compliance; and data from fraud prevention and anti-money laundering screening services.

4. How We Use Your Personal Data

betus uses the personal data we collect for the following purposes:

• Account Management: To create, verify, and manage your betus player account, including processing your registration, verifying your identity, and maintaining your account settings.
• Transaction Processing: To process deposits, withdrawals, and bonus credits to and from your betus account, and to maintain accurate financial records.
• Platform Operation: To deliver the games, betting markets, and other features of the betus platform, and to personalise your experience based on your preferences and usage history.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, KYC requirements, and reporting obligations to regulatory authorities.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats to the platform and its users.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling and to administer responsible gaming tools, including deposit limits, session controls, and self-exclusion requests.
• Customer Support: To respond to your enquiries, complaints, and support requests, and to maintain records of our communications with you.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided your explicit consent to receive such communications. You may withdraw this consent at any time.
• Platform Improvement: To analyse aggregate usage data, identify technical issues, and improve the functionality, performance, and content of the betus platform.

5. Legal Basis for Processing

betus processes your personal data on the following legal bases as recognised under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our obligations under the betus Terms & Conditions, including account management, transaction processing, and platform delivery.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML legislation, KYC requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for the legitimate interests of betus, including fraud prevention, platform security, and improving our services, provided that such interests are not overridden by your rights and interests.
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing & Disclosure

6.1 Who We Share Data With

betus does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, and their respective processing partners, for the purpose of executing deposit and withdrawal transactions.
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged to assist with the verification of player identities and documents.
• Fraud Prevention Services: Third-party fraud detection and anti-money laundering screening services used to protect the integrity of the platform.
• Technology Service Providers: Cloud hosting providers, data analytics platforms, and customer support software providers engaged by betus to operate and maintain the platform, all of whom are bound by data processing agreements requiring them to handle your data securely and only as instructed by betus.
• Regulatory Authorities: Philippine government agencies and regulatory bodies, including the Anti-Money Laundering Council (AMLC) and the National Privacy Commission (NPC), where disclosure is required by law or regulatory directive.
• Law Enforcement: Philippine law enforcement agencies where disclosure is required by a valid court order, subpoena, or other lawful process.

6.2 International Data Transfers

Some of the third-party service providers engaged by betus may be located outside the Philippines. Where personal data is transferred to recipients in other countries, betus ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses consistent with the requirements of the Philippine DPA and NPC guidelines.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the betus platform. They allow the platform to recognise your device, remember your preferences, and provide a more personalised and efficient experience. betus also uses similar technologies such as web beacons and local storage objects for comparable purposes.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of the betus platform, including session management, login authentication, and security functions. These cookies cannot be disabled without affecting core platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings, game display options, and responsible gaming configurations, to provide a more personalised experience.
• Analytics Cookies: Used to collect aggregate, anonymised data about how players use the betus platform, including pages visited, session duration, and navigation patterns. This data helps us identify areas for improvement.

betus does not use third-party advertising or cross-site tracking cookies. You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the betus platform.

8. Data Retention

betus retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically, betus applies the following retention periods as a general guide:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with Philippine AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable financial regulations.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Support Communications: Retained for a period of two (2) years from the date of the last communication, unless a longer retention period is required for the resolution of a dispute or legal claim.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of the consent given.

Upon expiry of the applicable retention period, betus will securely delete or anonymise your personal data in accordance with its data disposal procedures.

9. Data Security

betus implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the betus platform.
• Encryption of sensitive data at rest, including financial data and identity documents, using industry-standard encryption algorithms.
• Role-based access controls ensuring that betus staff can only access personal data that is necessary for the performance of their specific job functions.
• Regular security audits, vulnerability assessments, and penetration testing of the betus platform and infrastructure.
• Multi-factor authentication requirements for access to internal systems containing personal data.
• Staff training on data protection obligations and security best practices.

While betus takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, betus will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Philippine DPA.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by betus:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data that betus holds about you, along with information about how it is being used.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data that betus holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to betus's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that betus has processed your personal data in violation of the DPA.

To exercise any of the above rights, please contact the betus Data Protection Officer by email at [email protected]. betus will respond to all valid data subject requests within thirty (30) days of receipt, in accordance with NPC guidelines. We may require you to verify your identity before processing your request.

11. Children's Privacy

The betus platform is strictly intended for adults aged 21 years and above. betus does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register for a betus account or use any feature of the platform.

If betus becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that betus may have collected data from a minor, please contact us immediately at [email protected].

12. Third-Party Links

The betus platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to the betus platform and does not govern the privacy practices of any third-party websites or services. betus is not responsible for the content, privacy policies, or data handling practices of any third-party sites.

We encourage you to review the privacy policies of any third-party services you access in connection with your use of the betus platform, particularly those of your chosen payment provider.

13. Changes to This Privacy Policy

betus reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, betus will notify registered players by email or through a prominent notice on the platform at least seven (7) days before the changes take effect.

The date of the most recent revision is displayed at the top of this Policy. Your continued use of the betus platform after the effective date of any amendment constitutes your acknowledgment of the revised Policy. We encourage you to review this Policy periodically to stay informed about how betus protects your personal data.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way betus handles your personal data, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the betus platform and mobile application.
• Response Time: betus aims to acknowledge all privacy-related enquiries within two (2) business days and to provide a substantive response within thirty (30) days.

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). Information about how to file a complaint with the NPC is available on the NPC's official website.